FAQ - Designer Office

How do I sign in to my Designer Office?
Open www.chalkcouture.com on a desktop or mobile device. Hover over the lock icon in the top right corner (upper left-hand corner menu on mobile) and select “Log in”. Enter your email and password.

Where do I go to place an order?
There are three ways to shop: Shop the Lookbook, Shop By Category, or Bulk Shopping. The “Lookbook” and “Category” tabs are located at the top of the page when you log in. To view Bulk Shopping, go to the “Designer Office” tab, then click “Bulk Shopping” on the right-hand side of that menu.

NOTE: Orders placed in the Designer Office must ship to the Designer’s address only. Please contact our Advisory team with any questions regarding this policy.

Can I cancel my order once it has been placed?
Unfortunately, your order cannot be canceled once placed. For more information on returns, see the Shipping and Returns FAQ.

Where can I see orders placed via my website?
You will receive an email notification when a customer places an order through your Chalk Site. These orders earn you 25% instant commission. The email notification includes the customer’s name and email. To look up additional information about the order, go to your Designer Office, simply hover over the “Designer Office” tab, and then click “Customer Orders.” This is helpful if you’d like to send a thank-you card and need the customer’s address, or if you get a new customer and want to include them in future customer emails or on social groups and posts.

What orders can I see when in the Designer Office?
You can see your orders (placed through your Designer Office) and customer orders (placed through your Chalk Site). Under the “Orders” section on the “Designer Office” tab, click “Personal Orders” to see what orders you have placed; click on “Customer Orders” to see what orders customers have placed.

What internet browser should I be using?
The site is optimized for the current version of Google Chrome. If you choose to use a different or older browser, you may experience performance issues.

How do I activate my ChalkPay account?
When you sign up as a Designer, your account with ChalkPay is created automatically. Activate your account by following the link you receive in the welcome email or by visiting the “Hyperwallet” tab on your “My Account” page in Designer Office. More information can also be found in the ChalkPay FAQ.

My website is not displaying all of the features in the Designer Office while viewing on mobile. What should I do?
Turn your mobile device to landscape mode, or click on the hamburger menu (the three horizontal lines in the top left-hand corner of the screen).

Design. Love. Repeat.™

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