FAQ - Designer Office

DESIGNER OFFICE 
How do I sign in to my Designer Office?
Go to myoffice.chalkcouture.com. Log in by entering your email and password.

Where do I go to place an order?
Click on “Store” and then “Products”: prices shown here are 40% off the retail price and are available to Designers only. 

NOTE: Orders placed in the Designer Office must ship to the Designer’s address only. 

Can I cancel my order once it has been placed?
Unfortunately, your order cannot be cancelled once placed. For more information on returns, see the Shipping FAQ. 

Where can I see orders placed via my website?
You will receive an email notification when a customer places an order through your Chalk Site. These orders earn you 25% deferred commission. The email notification includes the customer’s name and email. To look up additional information about the order, go to your Designer Office, simply hover over the Orders tab and then click “Sales.” This is helpful if you’d like to send a thank you card and need the customer’s address, or if you get a new customer and want to include them in future customer emails or on social groups and posts. 

What orders can I see when in the Designer Office?
You can see your orders (placed through your Designer Office) and customer orders (placed through your Chalk Site). Under the Orders tab in your Designer Office, click “Personal Use” or “Inventory” to see what orders you have placed; click on “Sales” to see what orders customers have placed. 

What internet browser should I be using?
The site is optimized for the current version of Google Chrome. If you choose to use a different or older browser, you may experience performance issues. 

How do I activate my ChalkPay account?
When you sign up as a Designer, your account with ChalkPay is created automatically. Activate your account by following the link you receive in the welcome email. 

My website is not displaying all of the features in the Designer Office. What should I do?
Turn the device to landscape mode or click on the hamburger menu. 

 

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