FAQ - Designer Access Pass

What is the Designer Access Pass?
The Designer Access Pass includes access to preferred Designer pricing at 40% off retail, a FREE monthly Club Couture™ Transfer shipped directly to your door, access to Chalk Couture’s amazing design community, a suite of business tools and training, plus Designer support; the fee is billed to your on-file credit card each month.

Your Designer Access Pass also allows you access to a robust “back office” where you will place orders and view your order history, view Team and personal reports, and manage Club Couture subscribers if you have them. You also benefit from a customer-facing website that generates a 25% commission on all sales! 

How much does the Designer Access Pass cost?
The Designer Access Pass costs $19.99 per month plus tax (both USD and CAD), where applicable.

Is tax charged on the Designer Access Pass?
Not every state/province requires the collection of tax on a subscription service, and those that do vary state by state. The amount of sales tax you are charged will be added to your $19.99 monthly bill, depending on your state or province.

When will I be billed for my Designer Access Pass?
Your credit card on file will be billed monthly following your first free month, with billing typically processing on the day of month following your signup. For example, if you enrolled on March 15, your first month will conclude on April 15, and your recurring billing will occur then and on the 15th of each month thereafter.

What is included with the Designer Access Pass?
So much! You’ll receive the following:

  • Preferred Designer Pricing of 40% off regular retail.
  • A FREE Club Couture Transfer sample. Every month, you’ll receive a B-sized Club Couture Transfer at no additional cost with free shipping included.
  • A Designer Office where you’ll shop, review current promotions, access the Resources Library, and view your order history. If you have a Team or Club Couture subscribers, the Designer Office allows you to view Team and Club activity.
  • A personalized e-commerce website called your “Chalk Site” where all sales generate a 25% cash commission. Your site is a link you can share with others for them to purchase the products you love. You can also use the site to enroll new Team members, new Club Couture subscribers, and direct customers to view lookbooks, latest products, promotions, and more.
  • Designer support and training. We’ve got your back! Phone, chat, and email access to Chalk Central—our top team, ready to answer your questions about product, shipped orders, compliance needs, and much more. You can contact us by phone Monday through Friday, 8:30 am to 4:30 pm MT, at 844.673.6316, by chat from our website during business hours, or at support@chalkcouture.com. 
  • You’ll also benefit from regular communications and training in our weekly newsletter, our monthly ChalkTalk™ training show, and online videos.
  • Access to the Add-In program which is typically used to help Designers get early access to their Club Couture Transfer sample, occasional sneak peaks of products, or select promotions which can only be offered with the Add-In program.
  • A point of sale app called “Chalk Shop by Square” where you can sell your on-hand inventory, sell finished goods, and even have guests pay for workshops. For more information, please see the Chalk Shop by Square FAQ.

Can I cancel any portion of my Access Pass to reduce the $19.99 fee?
No, the program is entirely inclusive.

Am I required to pay for the Designer Access Pass to remain active?
Yes (optional in Canada, Indiana, Minnesota, Hawaii, Maryland, and North Dakota), and it is your responsibility to ensure the credit card information on file in your account is correct and not expired. If there is a disruption in billing for any reason, the services in your Access Pass and access to your Chalk Site will be paused. If this occurs, you can update your card by logging in to your account. Prolonged non-payment will constitute grounds for deactivation at the close of a quarter, even if quarterly PV requirements have been met.

Are there any other monthly fees I incur as a Designer with Chalk Couture?
No.

THE FOLLOWING QUESTIONS AND THEIR ANSWERS ARE APPLICABLE ONLY TO DESIGNERS WHO LIVE IN CANADA, INDIANA, MINNESOTA, HAWAII, MARYLAND, AND NORTH DAKOTA. 

Is the Designer Access Pass required for all Designers?
No. To be compliant with business laws in specific areas, Canadian Designers, and US Designers living in Indiana, Minnesota, Hawaii, Maryland, and North Dakota may opt out of the Designer Access Pass if they so choose. Those who opt out are considered Designers in good standing, but do not have full access to their Designer Office, a Chalk Site, the Chalk Shop by Square App, and do not receive the monthly Club Couture Transfer. They also may not participate in the Add-In program for Club Couture or any other marketing promotion that uses the Add-In program.

Designers who have opted out of their Designer Access Pass and its accompanying benefits may still order products at 40% off (Designer pricing) and sponsor Team members, using the modified procedures as outlined in additional questions below. 

All Designers receive the benefits of the Designer Access Pass for their first month after enrollment, including Designers in Canada, Indiana, Minnesota, Hawaii, Maryland, and North Dakota. Designers in Canada must actively agree to the Access Pass during their free trial month in order for the benefits to continue. Designers in Indiana, Minnesota, Hawaii, Maryland, and North Dakota are opted in to the program unless they dictate otherwise.

If I choose not to participate in the Designer Access Pass program, what services and benefits will I be giving up?
The benefits of your Designer Access Pass include full access to the Designer Office, your Chalk Site for 24/7 online sales, Chalk Shop by Square App integration, access to the Add-In program, having the monthly Club Couture Transfer automatically mailed to your home, and so much more.

If you wish to opt out rather than be billed the Access Pass fee, you will remain a Designer in good standing and will be able to purchase products at Designer pricing, sponsor, and earn commissions, but without the support of and access to all the resources provided with the Designer Access Pass.

If I choose not to participate in the Designer Access Pass program, how will my Designer Office functions be limited?
Non-subscribed Designers have access to the following functions in their Designer Office:

  • Commissions (commissions and volumes only)
  • Store
  • Order History 
  • Canada License Links
  • Account Settings
  • View Profile (General)

Non-subscribed Designers do not have access to reporting functions, including Designer Début progress, Designer Dollar accumulation, and all Team reports. 

If I choose not to participate in the Designer Access Pass program, how will I place orders? Will I be able to order products for both inventory and personal use?
Non-subscribed Designers are able to place orders for personal use or inventory via their Designer Office. Click “Store” then “Products” to process an order.

If I choose not to participate in the Designer Access Pass program, will I be allowed to sell products from my personal inventory?
Yes. Non-subscribed Designers can purchase products as personal inventory and sell them via all approved methods. Any inventory purchased while you are not subscribed will not be automatically integrated into the Chalk Shop by Square app.

If I choose not to participate in the Designer Access Pass program, will I still earn Designer Dollars per the Chalk Couture compensation plan?
Yes. Non-subscribed Designers still earn Designer Dollars as outlined in the compensation plan and can apply them towards any Designer Office order as usual. You will need to manually track your Designer Dollar accruals and expiration dates as that level of reporting is only available to subscribed Designers.

If I choose not to participate in the Designer Access Pass program, will I still earn Team commissions as outlined in the Chalk Couture compensation plan?
Yes. Non-subscribed Designers are eligible for all commissions.

If I choose not to participate in the Designer Access Pass program, can I still participate in Designer Début?
Yes. Non-subscribed Designers can participate in the Designer Début program. (Canadian law deems Canadian Designers ineligible for the sponsoring benefits available through the program.) You will need to manually track your Designer Début progress deadlines as that level of reporting is only available to Designers who have subscribed to the Access Pass. 

If I choose not to participate in the Designer Access Pass program, will I still be eligible to participate in marketing promotions and incentives?
While we anticipate that non-subscribed Designers will be able to enjoy the majority of promotions and incentives, participation will vary by promotion. For example, promotions that rely on fulfillment via the Add-In program or require that customers place orders on Chalk Sites will not be applicable as non-subscribed Designers do not have an active Chalk Site and do not participate in the Add-In program. For questions regarding specific promotions, please view the FAQ relating to that promotion.

If I choose not to participate in the Designer Access Pass program, will I have access to my Team?
Yes. If you wish to opt out rather than be billed the Access Pass fee, you will remain a Designer in good standing and will retain your Team. Non-subscribed Designers’ limited access to Designer Office will impact their access to reports and visibility of their Team performance. We strongly suggest that if you have a Team, you participate in the Designer Access Pass program so that you may properly support your downline. 

If I choose not to participate in the Designer Access Pass program, how will I sponsor new Team members?
Designers who do not take advantage of Designer Access Pass benefits do not have an active Chalk Site, and therefore must sponsor Team members with the help of Designer Services. If you are a non-subscribed Designer and would like to sponsor a new Team member please have them contact Designer Services (844.673.6316). Your new Team member will need your name and Designer ID in order to enroll under you.

If I choose not to participate in the Designer Access Pass program, will I have access to my Club Couture customers?
Yes. If you wish to opt out rather than be billed the Access Pass fee, you will retain your Club Couture customers. However, non-subscribed Designers do not have an active Chalk Site and therefore Club members will not be able to purchase online through that Chalk Site or take advantage of Club Couture promotions with their Designer. Club Couture customers will need to place online orders through a subscribed Designer’s Chalk Site. Additionally, non-subscribed Designers’ limited access to Designer Office will impact their ability to view Club Couture subscriber information. We strongly suggest that if you have an active Club Couture program, you continue to participate in the Designer Access Pass program so that you can properly support your customers. 

If I choose not to participate in the Designer Access Pass program, how will I sponsor new Club Couture members?
Designers who do not take advantage of Designer Access Pass benefits do not have an active Chalk Site, and therefore must sponsor new Club Couture members with the help of Designer Services. If you are a non-subscribed Designer and would like to sponsor a new Club Couture member please contact Designer Services (844.673.6316). Your new Club Couture member will need your name and Designer ID in order to enroll under you. 

If I choose not to participate in the Designer Access Pass program, will I have access to Designer Studio and any other Chalk Couture closed Facebook groups I qualify to participate in?
Yes. Non-subscribed Designers have access to all applicable groups managed by Chalk Central.

If I choose not to participate in the Designer Access Pass program, will I still receive email communications from Chalk Central.
Yes. Non-subscribed Designers still receive all email communication, the weekly Designer update email, the Bonjour welcome series, etc. 

If I choose not to participate in the Designer Access Pass program, will I still have access to the most recent Product List?
Yes. The Product List is accessible for non-subscribed Designers in the limited Resources Library in their Designer Office. 

How do I notify Chalk Central if I’d like to opt in or opt out of my Designer Access Pass?
All newly enrolled Designers in Canada, Indiana, Minnesota, Hawaii, Maryland, and North Dakota will receive communications with information about the Access Pass program and instructions for how to opt in or opt out when they log in to their Designer Office. If they opt in, their account will be charged $19.99 USD/CAD and their Access Pass benefits will continue. 

If Canadian Designers do not opt in by the end of their free month, or elect to opt out earlier, their account will not be charged the fee for the following month and they will lose access to all Designer Access Pass benefits.

Designers in Indiana, Minnesota, Hawaii, Maryland, and North Dakota are assumed opted in and must opt out (if they so choose) by contacting the Compliance team in Designer Services.

Current Designers, who are not new to Chalk Couture, can opt in to the program by navigating to "Change Settings" in the Designer Office. Designers who desire to opt out should contact Designer Services. 

Can I opt in or opt out of the Designer Access Pass at any time?
Yes, however changing your Access Pass status regularly is not recommended. 

If you are unsubscribed and choose to opt in, your $19.99 USD/CAD Access Pass fee will be billed immediately (unless you opt in during your first free month). Access Pass benefits will begin immediately and will continue throughout the remainder of a billing cycle even if you choose to opt out before the next Access Pass fee is due. Depending on the date opt-in requests are submitted, that month’s Club Couture sample Transfers may be delayed or forfeited entirely. Designers can opt in by navigating to "Change Settings" in the Designer Office.

If you are subscribed and choose to opt out, your Access Pass benefits will continue throughout the remainder of the current billing cycle, but will be discontinued at 11:59 pm MT the evening before your Access Pass fee would have been regularly charged. Your account will not be charged the Access Pass fee on the next bill date, or on any subsequent date, until you opt back in to the program. To opt out contact the Compliance team at 844.673.6316.



Design. Love. Repeat.™

Was this article helpful?
0 out of 0 found this helpful