FAQ - Club Couture™

Club Couture™ is an exciting opportunity for customers to subscribe and receive an exclusive Chalk Transfer® design, a coordinating accessory, and Chalkology® color every month, plus free shipping! 

CLUB COUTURE SUBSCRIBER BENEFITS AND EXPERIENCE

What is included in Club Couture?
Subscribers receive the following:

  • A free Mini Squeegee with the first shipped Club Couture order.
  • Free shipping on monthly Club Couture Transfer, accessory, and color.
  • An exclusive Transfer that is designed to be on trend, in season, and one of our hottest styles—that isn’t available ANYWHERE other than Club Couture. 
  • A coordinating accessory with every monthly project.
  • Coordinating Chalkology Paste or Ink Single(s) to help create a darling finished project. 
  • Access to the how-to video for the project and instruction sheet (printable PDF), emailed to them each month.
  • Retail value of $25 USD / $32.50 CAD

What does “exclusive Chalk Transfer design” mean?
This Transfer design is not sold individually through Chalk Sites,  or any other public-facing medium, meaning these designs are only available for Club Couture subscribers. We design the best Transfers for Club Couture! 

How much does Club Couture cost?

Retail Price: $21.99 USD / $27.99 CAD

Perks Member Price:  $17.19 USD / $21.69 CAD

Designer Price: $15.59 USD / $19.59 CAD

Keep reading for Club-specific details for Perks Members and Designers.

How can my customer subscribe to Club Couture?
To enroll, your retail customer or Perks Member will want to visit your Chalk Site and select the “Join Club Couture” tab on the top navigation bar. (Perks Members will need to be logged in to their account to subscribe at their discounted pricing.)

The initial enrollment requires a 3-month commitment. The customer's first month’s subscription will be charged at the time of enrollment and will be shipped within 3 to 5 business days following their enrollment. After the initial 3-month commitment, your customer will continue to be billed each month and may cancel at any time. If your customer cancels and wants to re-subscribe, they will be required to commit to another 3-month enrollment.

Does the month of enrollment count toward their commitment? What if my customer enrolls halfway through the month?
Yes. Their subscribing shipment counts as their first month. For example, if your customer joins on February 16, their first-month subscription will ship right away (counting as month one). They will then be billed on March 5 for their second month and so on.

Can my customer add anything to their initial subscription purchase?
Yes! Retail customers can add additional items to their initial purchase and subscription agreement. If they add any other products, the retail customer flat-rate shipping ($8.99 USD/$13.99 CAD) will apply. If they do not add any additional products to their order, their initial Club Couture subscription will be sent to them with no shipping charge.

How much is shipping for Club Couture every month?
Shipping for the monthly Club Couture delivery is FREE!

Can a subscriber gift a month's shipment to someone else?
Yes! The gifting window runs the 1st (at 12:01 am MT) through the 4th (at 11:59 pm MT) of each month. The “Gift to a Friend” option will be found on the customer’s “Subscriptions” tab under “My Account”. When selected, an address section will open with the following fields: first name, last name, mailing address, email, and phone number. Once the form is properly completed and submitted, that month's shipment will be sent to the recipient. The subscriber’s credit card on file will be charged as normal.

Once the order has been successfully processed on the 5th of the month, an email will be sent to the intended gift recipient letting them know. An additional email will be sent to the Club Couture subscriber to let them know everything has been successfully processed.

Shipments can be gifted without limit and will count toward a subscriber’s required 3-month commitment. Shipments can only be shared with mailing addresses in the country where the subscriber resides (US or Canada).

What happens if my Club Couture subscriber becomes a Perks Member?
When a subscribing customer becomes a Perks Member, their Club Couture subscription will be billed at the Perks Member price, starting with their next billing.

What happens if my Club Couture subscriber becomes a Designer?
When a subscriber becomes a Designer, their Club Couture subscription will be billed at the Designer price, starting with their next billing. 

What happens if a subscriber’s credit card is declined for their billing?
If a subscriber’s credit card is declined, the system will continue attempting to charge the card three times, after which the subscription is paused and the shipment is not sent.

  • For US subscribers: The subscriber will be emailed to update the card on file, and when successfully completed, they can pay for the subscription(s) that was declined.
  • For Canadian subscribers: The subscriber will be emailed to update the card on file. After the third failed attempt at charging the credit card on file, that month’s shipment will be forfeited, even if the subscriber updates their credit card information at a later date. Once the payment method is updated, the subscription will resume as usual the following month.

What if my subscriber wants to cancel?
Subscribers may cancel any time after the initial three months. In this unlikely event, they must cancel before the 5th. Cancellations on or after the 5th of the month are too late to honor for that month’s shipment. However, the subscription will end after that shipment. Remind them that if they ever want to re-enroll, they will be required to commit to another 3-month enrollment.

How does my subscriber cancel?
If your subscriber chooses to cancel their subscription, they can do so by logging in to their account. From there, under their account settings, they can click “Club Couture”. Once they meet the qualifications to cancel, there will be a “Cancel Subscription” button that they can select.

CLUB COUTURE DESIGNER BENEFITS AND EXPERIENCE

How much does Club Couture cost and what sales commissions are paid?

Retail Price: $21.99 USD / $27.99 CAD; 9.60PV, 25% deferred commission ($4 USD / $5.25 CAD)

Perks Member Price:  $17.19 USD / $21.69 CAD; 9.60PV, 15% deferred commission ($1.68 USD/ $2.20 CAD)

Designer Price: $15.59 USD / $19.59 CAD; 9.60PV

How can Designers participate in the Club Couture program?
Designers have two options to participate in the Club Couture program. 

1) Designers may subscribe to Club Couture and receive an automatic monthly shipment (including the exclusive Transfer, coordinating accessory, and Chalkology color(s)) in the exact manner the program is enjoyed by retail customers and Perks Members who subscribe. Discounted Designer pricing applies for Club Couture subscriptions. Designers who subscribe to the program are required to complete the same initial 3-month commitment that is required of  all other subscribers.  

2) Designers may purchase each monthly Club Couture delivery (exclusive Transfer, coordinating accessory, and Chalkology color(s)) in their Designer Office, while supplies last. One-time purchase Club Couture collections are available in the Designer Office beginning on the 15th of the month during which the collection is released, assuming inventory is available. One-time purchases are included in regular Designer Office orders and are not subject to shipping charges (meaning the weight of the Club collection is not included in the weight-based shipping calculation). Design Dollars may be used towards one-time purchases. Limit 1 per Designer account per month. 

What happens if a Designer leaves Chalk Couture and has Club Couture subscribers?
Club Couture subscribers will “roll up” to the former Designer’s Advisor (in the month following the effective cancellation date). That adoptive Designer will then continue to receive PV and commission for the ongoing subscription transactions.

Is there a way I can track the number and activity of my customers subscribing to Club Couture?
Yes. In your Designer Office, you’ll find a Club Couture subscriber list that includes their name, ID, status, email, phone, and join date. If you want to see any accounts canceled or paused, you will need to filter for that information. You’ll have the option to export with additional information included.

Club Couture subscriptions are also recorded in the “Sales” tab in your Designer Office. They will look similar to website sales, but they will be tagged with “Recurring Order” as the order type.

2024 CLUB COUTURE PERKS TRANSITION

Beginning March 1, 2024, several benefits formerly associated with Club Couture are being eliminated (so we can offer all our best perks to Perks Members and Designers!). The following questions address the transition for Club Couture subscribers who subscribe prior to March 1, 2024.

Which Club Couture benefits are being eliminated for new subscribers who join March 1, 2024, and thereafter?

  • $5.99 USD/$11.99 CAD flat-rate shipping on their first Chalk Site order placed each month.
  • Subscriber-exclusive special offers and deals. 

Which Club Couture benefits remain for new subscribers?

  • A free Mini Squeegee with the first shipped Club Couture order.
  • Free shipping on the monthly Club Couture Transfer, accessory, and color(s).
  • An exclusive B-sized Transfer that is designed to be on trend, in season, and one of our hottest styles—that isn’t available ANYWHERE other than Club Couture. 
  • A coordinating accessory with every monthly project.
  • Coordinating Chalkology Paste or Ink Single(s).
  • Access to the how-to video for the project and instruction sheet (printable PDF), emailed each month.

What benefits will remain for those who subscribed prior to March 1, 2024?

To protect the integrity of the prior program and the advertised benefits to subscribers before March 1, 2024, we are grandfathering all the original Club Couture benefits throughout 2024. In addition to the monthly shipment of exclusive products, prior-program subscribers will continue to receive:

  • $5.99 USD/$11.99 CAD flat-rate shipping on their first Chalk Site order placed each month.
  • Subscriber-exclusive special offers and deals. 

How will the grandfathered benefits be administered?

  • When a grandfathered subscriber logs in to their account, the system will recognize their status and automatically discount the shipping on their first order of the month to $5.99 USD/$11.99 CAD flat-rate. 
  • Exclusive special offers and deals will be executed via monthly email communication and exclusive promo codes. Codes are specific to grandfathered subscriber accounts and are non-transferable. Specific promotion details apply.   

What if a grandfathered subscriber becomes a Perks Member or Designer? Do they get all the benefits of a Perks Member/Designer and their grandfathered benefits from Club Couture?
No. If a grandfathered subscriber becomes a Perks Member or a Designer, they will forego their Club Couture grandfathered benefits.

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