FAQ - Products

CHALKOLOGY® PASTE

Is Chalkology Paste toxic?
No, but paste is not for human or animal consumption; do not eat it. Keep paste away from small children and animals. 

What if my Chalkology Paste becomes dry?
Our Chalkology Paste is best used within three months of purchase. It contains a humectant, which helps to keep it from completely drying out. If your paste becomes dry, you can add a small amount of distilled water and mix it well. Add a few drops at a time until you reach the correct consistency (like sour cream or yogurt).

What surfaces is Chalkology Paste safe on?
Chalkology Paste is safe to use on and remove from most nonporous surfaces, such as chalkboards, glass, metal, and even painted walls. Paste can also be used on porous surfaces such as unfinished wood or paper, but only as a permanent design. We recommend testing an inconspicuous spot prior to applying paste to any surface. Paste colors can interact with certain surfaces and finishes and can cause color staining, or “ghosting” after a design is removed.

Will any of the colors stain my surfaces?
We advise that you test any surface that you plan to apply paste on. Darker paste colors have higher amounts of pigment (e.g., black, yellow, red), and are more likely to stain porous surfaces. Board Erasers, disinfecting wipes, and soap with water help remove the paste; however, a “color echo” may remain. A color echo may be more pronounced the longer the paste has been on a surface or if the surface was exposed to light.

How often will new colors be introduced?
We are consistently producing new and fun colors and organizing colors into palettes. Some are seasonal and offered for a limited time, and others are foundational colors intended to be in stock for a longer time.

How many colors does Chalk Couture™ have?
We have more than 30 paste colors and more than 20 ink colors included in our product line.

 

CHALK TRANSFER® DESIGN

How do I clean my Chalk Transfer® designs
Use cool water to wash your Transfer immediately after use. Using a Board Eraser can help remove staining and make clean-up quicker. Do not let your Transfer soak in standing water, as it can break down the adhesive on the backing. After rinsing the Transfer with cool water, dry it on a level surface by laying it face-down with the sticky side up. We recommend you use a dish drying mat because they absorb excess water quickly. Once the Transfer is dry, reattach the shiny side of the Transfer Backer Sheet to the sticky side of the Transfer, which is the preferred way to store your Transfer. You may want to use a disinfecting wipe to clean off your Transfer and remove any excess residue. This can also help rejuvenate the sticky side of the Transfer. Do not use baby wipes, as they will ruin the Transfer.

How long will my Transfers last?
Transfers are designed to be used multiple times but are not unlimited use. On solid surfaces and with proper care, we estimate you can use your Transfer between 8 and 12 times before the adhesive is no longer sticky. Several factors affect the life of the Transfer: how well you clean it, if you reattach it to the Transfer Backer Sheet, how much you fuzz your Transfer, and the types of surfaces you apply it to. Use on glass can cause the Transfer to stretch when removed. Unwaxed surfaces or surfaces with fibers (e.g., raw wood, some fabrics and papers) will also shorten the life of a Transfer.

My Chalk Transfer design doesn’t stick anymore. What should I do?
All Transfers will eventually lose stickiness. Take care of them to get the maximum number of uses. Refer to the question on Transfer cleaning to preserve and restore stickiness.

How should I store my Transfers?
Ensure your Transfers are completely dry and attached to their Transfer Backer Sheets prior to storage. Some suggestions for storage include using the original Transfer packaging, an art portfolio, pant hangers, or storing them flat in a drawer. Experiment to discover what works best for you!

What is “fuzzing” and when do I need to do it?
We highly recommend “fuzzing” Transfers before use on any nonporous surfaces to ensure you don’t stretch the Transfer out of shape when peeling it off the surface. The design of the Transfer and the surface you are applying it to will affect how well the Transfer sticks. If you’re applying Transfers to glass or other slick surfaces, fuzzing is critical. To fuzz, remove the Transfer Backer Sheet and lay the Transfer on a Fuzzing Cloth, a terry cloth towel, or a comparable material. Peel off and stick on a few times to pick up a bit of lint before applying it to the surface. After application, ensure you clean all the lint from the Transfer by following the instructions above.

 

CHALKBOARDS AND WAXING

Which surfaces need to be waxed and why?
When using surfaces other than our porcelain steel chalkboards, waxing a surface improves the adherence of paste to the surface. The wax provides a barrier to protect both the surface you are using and the Transfer. We recommend waxing all wood surfaces, both painted and unpainted, before use. If you are unsure if your surface needs wax, test an inconspicuous area first by applying a small amount of paste. If the paste flakes off when dry, absorbs unevenly, or removes the finish, you will need to apply a wax layer first. You never need to apply wax to glass. Couture Gallery™ and Couture Boutique® Boards should never be waxed.

What if I waxed a Couture Gallery or Couture Boutique Board?
Unfortunately, you cannot undo it. Waxing a porcelain board leaves a film behind that is difficult to remove. Please remember that these boards do not need to be waxed.

 

OTHER PRODUCTS

What product is recommended for sealing projects?
If you want to make your beautiful design last forever, apply a sealant. There are many quality sealants on the market, such as spray sealants, polyurethanes, and waxes. Your choice of sealant also varies by the surface you’ve used and if your design will be exposed to the elements or outdoors. Whatever sealant you choose, read the label and follow recommended directions to ensure it supports the integrity of your surface.

Apply any sealant in light coats and wait for each layer to dry. If your paste gets too wet or saturated, it may run and bleed. Our favorite indoor sealant is the crystal clear Krylon spray in matte finish.

What do I do if a product is defective?
If you receive any defective product from Chalk Couture, fill out the defective product form. If your customers receive any defective product, try to replace it with the same item and contact Designer Services to send a replacement. If you do not have that particular item in your inventory, contact Designer Services to send a replacement product to your customer. No shipping is charged on replacements for defective products.

What happens if I ruin my Transfer?
We offer a 50% discount within the first 30 days of purchase on Transfers that are damaged by the user. This discount applies to the same Transfer that was originally purchased. Examples of damage: substantial stretching to the point of not being usable, folding on itself, sticking to the wrong side of the Transfer Backer Sheet (or storing the Transfer without it), or improper use on certain surfaces. To create a better customer experience, see if you can help resolve the issue before replacing the product.

How long does it take for a product to come back in stock?
Product restocking varies based on product demand, season, and location of manufacture. It may take up to 4 to 6 weeks to restock an item. Also, based on demand, Chalk Couture reserves the right to retire an out-of-stock product rather than place a reorder.

I have an idea for a product or Chalk Transfer design. Where can I share that?
We welcome your product ideas! You or your customers can make suggestions using the link below. Those making suggestions who are not a Designer can just enter “N/A” in the “Designer ID” field. http://bit.ly/2wt0lAw

 

Design. Love. Repeat.™



Was this article helpful?
0 out of 0 found this helpful